Kimpton Grand Roatan Resort and Spa

I recently stayed at this property with my spouse and two kids. Overall, it was a very good vacation, filled with lots of beach and pool time. Our check-in process was fairly smooth and quick. We were received with a welcome drink and promptly taken to our canopy view bungalow. The room was spacious and clean. Waiting for us was a charcuterie board, bottle of sparking wine, and a personally written note from the staff. I thought that was a nice, unexpected gesture. My kids were very excited with our room being divided into two floors. The bedroom had a king size bed and a very comfortable queen sized pull-out/sofa bed. There was also a balcony with a view of the other rooms nearby. The bathroom was stocked with shampoo, conditioner, and body wash, as well as q-tips and face pads. You can also order toiletries via room service if needed. After we checked in, we came back to the front desk to see if there was a room upgrade available since we are Platinum Elite members through IHG; we were offered a double queen room in the main building. We were underwhelmed by the room after seeing it, so we passed on the offer. We did have a couple issues with the AC making loud knocking noises in our original room the first couple nights. We also noticed there isn't good ventilation in the rooms, which makes it feel muggy and stuffy. When we reported this to the front desk staff, a pregnant employee by the name of Angie (I believe), seemed a bit dismissive and told her coworker in Spanish that we would need to pay out of pocket if we wanted a different room. She indicated that the original upgrade room we were offered had been blocked for us, but that offer was no longer available as they had given the room to someone else. I found it to be pretty rude for her to say to her coworker we'd have to pay for another room in front of us, since I speak Spanish and could understand what she was saying. I think it could have been handled better if Angie explained all our available room choices, including paid upgrades. She told us there were no other rooms available. We asked for the manager's name to follow up with him. We returned to our room while they came to fix the air conditioner. The maintenance guy spent about 20 minutes in the room looking at the AC, and then abruptly left without saying a word. A while later, before we even tried to reach the manager, Wetzel, called us to inform us there was a 2 bedroom villa in building two available for the remainder of our stay. We of course accepted the room since it had an ocean view. This was a great example of good customer service, the manager taking the initiative to help us before we reached out to him directly. There are four restaurants on the property, Alera, SeaSalt, The Drop Off, and Voz Cafe. We ate at all of them but Seasalt. The food on property is well-prepared and fairly priced for a resort. My only complaint is regarding the 32 ounce cowboy steak we ordered for dinner at Alera one night. It took

Joshua from Roatan Activities was the absolute best! He brought so much energy and fun to our trip and made every day more memorable. He even introduced us to another couple who ended up being a huge part of what made our trip so great. We loved chatting with him each day—he’s upbeat, genuine, and just a blast to be around. Joshua really went above and beyond to make sure we had the best experience, and we can honestly say he played a big role in making our trip unforgettable. Can’t recommend him enough!

My family and I took our baby to this amazing hotel. Christine made sure we had a crib in our room and accommodation was excellent. We had a blast

We spent a week here in the pool ocean view room and it was amazing! It was our 40th and the staff had the room all decorated, it was wonderful! The grounds are spectacular and the snorkeling from the beach is amazing! I snorkeled every day here and found it better than most of the snorkeling sites i visited! They even have a free scuba trial which quite a few people tried. The spa is rated as one of the world’s best, and a short stroll down the beach there are some nice bars and restaurants. The food was delicious, we ate mainly at the bars and cafes. The pizza was delicious as well as the burgers, wraps and nachos. The beach and pool were wonderful! I highly recommend this place for a honeymoon or anniversary!

The hotel is very beautiful and the food is delicious, although a bit overpriced. The waiters were kind and attentive, and both the service at the Sea Cat restaurant and the pool bar were excellent—they truly stood out for their attention and friendliness. However, we had a negative experience with the pool staff, as they wouldn’t respond when we asked for towels—one of the staff members in charge of that area, an older man who seemed to be around 55 or older, either ignored us or always served us last. The cleaning of the bungalow also left much to be desired: they didn’t replenish some of the items we used, like cotton pads or Nespresso capsules, and the outdoor shower was left dirty. Overall, housekeeping didn’t do a thorough job. When we first arrived, the receptionist didn’t properly explain where the restaurants, common areas, or hotel activities were located. Later on, when we asked him for help, he showed no willingness to assist us. While we did enjoy the hotel itself, my rating mainly reflects the poor service we received from some staff members. Because of this, I wouldn’t return to this place.